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Terms of service
Terms and Conditions
1. Introductory provisions
i. These terms and conditions specify the relationship between Wonderful s.r.o. with its registered office in Prague, Rybná 716/24, postal code 110 00, ID number: 05215234, registered at the Municipal Court in Prague under file number C 260156, as the seller
and the operator of the online store www.wonderful.cz, and the customer who enters into a purchase agreement with the seller.
ii. Sellers approach customers uniformly and provide them with the same benefits, whether they are consumers or not. Therefore, the rules set out in these terms and conditions apply to all customers.
iii. These conditions are intended primarily for the purchase of goods through an online store. Appropriately, they will also use it for the purchase of goods through the customer line or made at one of the stone shops.
2. Conclusion of the purchase contract
i. The purchase contract can be concluded remotely via an online store or customer line, or in person at one of the brick-and-mortar stores.
ii. In the case of a purchase contract concluded at a distance, the order made by sending it in the online store or via the customer line represents a proposal for concluding a purchase contract. The order is valid for 21 days and its receipt will be confirmed by the seller by e-mail. The purchase contract is then concluded by the acceptance of the proposal by the seller in the form of sending the ordered goods. The buyer is informed about the shipment of goods by e-mail.
iii. The seller delivers goods to customers only in the amount usual for household consumption. In specific cases, especially during discounts or sales, the seller is entitled to determine the maximum quantity that can be delivered to the customer.i.
3. Withdrawal without giving a reason
i. The consumer is legally entitled to withdraw from the contract concluded via the Internet or by telephone without giving a reason within 14 days of delivery of the goods.
ii. If the customer wants to exercise this right, it is necessary to notify the seller of its decision to withdraw from the contract within the specified period. The most suitable option is to contact the seller by e-mail info@wonderful.cz or by phone at 602 322 773.
iii. If the customer withdraws from the contract, the seller will return the purchase price of the goods. In the event of withdrawal within 14 days of delivery of the goods, the customer is also entitled to reimbursement of costs for delivery of goods in the amount corresponding to the cheapest offered method of delivery of goods. In the event of a later withdrawal from the contract, the seller will pay only the purchase price of the goods. The seller will return the stated funds without delay, no later than within 14 days from the date of withdrawal. However, in accordance with the law, it is possible to wait with the payment until the goods are returned to the seller. The same means of payment will be used for payment as when paying the purchase price by the customer, unless the parties agree otherwise.
iv. The goods must be sent immediately, but no later than 14 days from the date of withdrawal, to the address Wonderful, Elišky Krásnohorské 12, 110 00, Prague 1. The costs associated with the return of the goods shall be borne by the customer in this case.
v. The seller would like to point out that the customer is legally responsible for reducing the value of the goods due to handling the goods in other ways than necessary to become familiar with the nature, properties and functionality of the goods, eg if the customer uses perfume even after he tried once. Furthermore, the customer is not entitled to withdraw from the contract for goods manufactured according to special requirements or goods adapted to personal needs, eg in the case of engraved packaging and goods that have been removed from the sealed packaging and which cannot be returned for hygienic reasons, eg when opening cosmetics and other goods that come into direct contact with the skin.žkou).
vi. The contract cannot be withdrawn if the gift service is used. This option only applies to the products themselves, not to the gift packaging..
4. Complaints
i. If the goods are defective upon delivery, the seller may agree with the customer on compensation in the form of a voucher. Furthermore, the customer is entitled to request the elimination of the defect through replacement delivery or repair. In the event that such removal of the defect would be impossible or disproportionate for the seller, the customer is entitled to request a discount on the purchase price, and in the case of a significant defect, he may also withdraw from the purchase contract. The customer has these rights
even if the defect occurs later.
ii. The seller is responsible for defects in the goods if they appear for a period of two years from the delivery of the goods or until the expiration date stated on the packaging of the goods.
iii. In particular, goods that do not have the usual or presented properties, do not serve their purpose, do not comply with the requirements of legal regulations or have not been delivered in the agreed quantity are considered defective. The seller warns that increased sensitivity or a case of allergic reaction to the delivered goods can not in itself be considered a defect of the goods. Likewise, defects in gifts and other gratuitous performance provided by the seller beyond the scope of your order cannot be considered a defect of the goods. The images of the goods in the online store are illustrative in nature and do not constitute a binding representation of the properties of the goods. For example, the packaging of the goods may differ due to a change in the packaging by the manufacturer.).
iv. All questions regarding the complaint can be sent to the e-mail info@wonderful.cz or contact the seller by phone at 602 322 773. The claimed goods must be sent to the addressWonderful, Elišky Krásnohorské 12, 110 00, Prague 1.
v. The seller will inform the customer about the course of the complaint, especially about its acceptance, settlement or rejection via e-mail or text messages, or by telephone.
vi. The seller will decide on the complaint without delay. The settlement of the complaint, including the elimination of the defect, will not take longer than 30 days. Otherwise, the customer is entitled to withdraw from the purchase agreement. In order to meet this deadline, it is necessary for the customer to provide the necessary cooperation.
vii. The costs associated with the return of goods shall be borne by the seller in the event of a justified complaint.
5. Method of payment and delivery
i. The method of payment and delivery can be chosen from the offered options. Before sending the order, the customer will always be notified of the chosen method of payment and delivery and the costs associated with them.
ii. Currently offered methods of payment and delivery together with their prices can be found here.
iii. The seller reserves the right to provide delivery of goods in selected cases free of charge.
6. Additional information
i. The seller provides customers with various discounts, and gift or other vouchers. Their use is governed by the rules, about which the seller informs the customer in each individual case. Unless otherwise stated, each discount or gift voucher can be used only once and only one voucher of the same type can be used for one purchase. If the value of the gift voucher is higher than the value of the entire purchase, the difference is not transferred to the new voucher and the unused amount is not reimbursed.
ii. An evaluation questionnaire may be sent to the customer by a third party in connection with the purchase made. The customer can thus share their experience with purchasing and goods with others.
7. General information
i. Pursuant to the Sales Registration Act, the seller is obliged to issue a receipt to the customer. At the same time, he is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.
ii. The subject of out-of-court proceedings in the event of a dispute, or the subject for handling customer complaints, is the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, IČ: 000 20 869, internet address: http://www.coi.cz, established by law
No. 64/1986 Coll., on the Czech Trade Inspection Authority, to which the customer can turn via
e-filing office on the website of the Czech Trade Inspection Authority. It is also possible to resolve the dispute online via a dedicated ODR platform.
iii. The contract is concluded in the Czech language and is governed by the law of the Czech Republic. The place of performance is Prague.
iv. All prices of products and services are listed with VAT, which is valid at the time of sending the order. In the event that VAT is included in the purchase contract, or until the goods are sent, the customer is obliged to pay the arrears of the purchase price, taking into account the type of payment chosen by him, or the seller will immediately send the customer an e-mail with a message inviting a notice of where it is possible to pay the customer an overpayment of the purchase price.
v. By sending the order, you agree to the sending of the tax document in electronic form. We will send the tax document electronically in an email about the dispatch of the order. However, if you wish to send the tax document in paper form, write us a message and we will send you the tax document together with the goods.
vi. All prices of goods, including promotional items, are valid until stocks are canceled or sold out.
