Frequently Asked Questions

How to apply for free shipping?

For all orders over CZK 1,000, it is possible to apply for free shipping.

You are also sending to Slovakia?
Yes, we also send orders to Slovakia. We are now shipping across the EU.

You also send to Slovakia in the form of cash on delivery?
Yes, we also send cash on delivery to Slovakia.

What company delivers orders?
Orders are delivered by the GLS courier service and the Mail Order.

You also offer formulas for decorative cosmetics?
Yes, we have new formulas for all lipsticks, make-up, bases and concealers.

You also offer formulas for caring cosmetics?
Yes, but only for a limited range.

You also send to foreign EU countries?
Yes, we also ship to Germany, Austria, Poland and Slovakia, for example.

How can I contact you?
Either on tel .: 420 602 322 773 or e-mail info@wonderful.cz or in person at: Wonderful, Elišky Krásnohorské 12, Prague 1, 110 00..

Your cosmetics are not tested on animals?
Yes, not all products we offer are tested on animals.

Your cosmetics are also suitable for vegans?
Yes, with us you will find many products suitable for vegans.

You have a customer program for loyal customers?
Yes, if you buy from us for CZK 6,000, you become our VIP customer.

I have to register somewhere in the customer program?
You don't have to. If you shop with us through the e-shop, as soon as they reach your order6000 CZK, you automatically become our VIP customer.

How do I know that I am a VIP customer??
You will be informed by e-mail.

What are the benefits of a customer program?
As soon as you reach the total value of CZK 6,000 in orders, you will receive an e-mail with your personal code, which will guarantee you a 10 discount on your purchases both in the e-shop and in our stone shop. Discount 10 applies forever!y!
You can also participate in special events, which we are preparing, for example, make-up free consultations..

The discount in the customer program applies to everything?
Yes, the 10 discount applies to everything we offer, except for products that are currently on the discount..

You have cosmetics suitable for beauty salons?
Yes, our premium brands are also suitable for beauty salons.
If you are interested in products for your salon, contact us at info@wonderful.cz and we will send you a VOC.

I received damaged goods. What should I do?
If you receive a damaged product, take a photo of the damaged product immediately and send a photo, your order number and the problem to the e-mail info@wonderful.cz. We will then contact you and, if necessary, replace the product. If you see a damaged or wet package during delivery by courier, refuse to accept it.

I have ordered the products, but I want to return them within 14 days. What should I do What are the conditionsy?
According to the law, you have the right to withdraw from the contract without giving a reason within 14 days, including the day of notification by e-mail or telephone. With us, your return period without giving reasons has been extended to 30 days. If you decide to do so, write to us at info@wonderful.cz or call us at tel .: 420 602 322 773 and send the goods to the address: Wonderful store, Elišky Krásnohorské 12, Prague 1, 110 00. If everything is in order after receiving the goods, we will contact you and return the money for the goods. For cosmetics, it is important to return them unopened, unused and in the original packaging when returned within 14 days of purchase. If the cosmetic product is used or tested, the right to a refund expires.ěz.

Money back guarantee, what that means?
If you return an unused and unopened product to us within 30 days, we will refund the full amount. If the product has been used or opened but did not suit you, we will refund the adequate amount in the voucher for purchase on our e-shop.

How can I pay?
You can choose to pay by bank transfer, card, cash on delivery and now alsoTWISTO (payment in 14 days..