Protection of personal data

Protection of personal data

Wonderful s.r.o. with its registered office in Prague, Rybná 716/24, postal code 110 00, ID number: 05215234 Wonderful, operator of the online store www.wonderful.cz, declares that all personal data and data are considered strictly confidential and are handled in accordance with applicable legal provisions in the field of personal data protection. The security of your personal data is a priority for us. We therefore pay due attention to personal data and their protection. In this Privacy Policy, we would like to inform you about what personal information we collect about you and how we continue to use it.e používáme.

1. Personal data and their processing

1.1. Categories of personal data

We collect different information depending on which of our services you use.
If you shop with us, we collect:

  • Name and contact details. Name and surname, e-mail address, postal address, billing address, telephone number, bank details, payment details.
  • Demographics. Gender, date of birth, country and preferred language.
  • Data created on the basis of the duration of the contract, purchased products, customer segment, volume of services providedb
If you are a member of the VIP club, we collect:
  • Name and contact details. Name and surname, e-mail address, postal address, billing address, telephone number, bank details, payment details.
  • Demographics. Gender, country and preferred language, date of birth.
  • Login. Login names and passwords. We do not have access to the real password.

If you receive marketing messages from us, we collect:

  • Name and contact details - e-mail address and first name. Phone number in case of membership in the VIP club.
  • Country demographics, gender data..

We also process the following personal data:

  • Data from the communication between Wonderful and the customer
  • Records of behavior on websites managed by Wonderful
  • Within the logs mainly IP address, data provided by the browser resolution, version, operating system, fingerprint, languageyk
  • Name, surname, email, telephone and camera recordings in case of user testing
  • Name, surname, email, telephone and company when organizing events

1.2. Purposes of personal data processing:

  • Provision of services and their improvement. In order to be able to provide the offered services and improve them to your satisfaction, we process your personal data. Specifically, this includes:
    • Processing an order for goods or services ordered either through our website, mobile application or customer line. The legal reason here is the need to fulfill the purchase contract, or the contract for the VIP club, and for selected data to fulfill legal obligations, such as accounting documents.).
    • Notification of product availability. If you request monitoring of the availability of goods, we will process your personal data on the basis of your consent.
    • Customer support. To ensure customer service and to eliminate any problems in fulfilling the purchase contract or the VIP club contract, we process your personal data on the basis of the necessary fulfillment of these contracts.
    • Communication. We use the collected data for the purpose of communication with you and its individual adaptation. For example, we may contact you by phone, e-mail, in the application or in another form to remind you that you have goods in the online cart, to help you complete your order, to inform you of the current status of your request, order or complaint or to obtain it from you. additional information or remind you that you must take the necessary action to keep your account active. If you are a member of the VIP club, we process data for this purpose in order to fulfill the VIP club contract. If you purchase from us as a non-member, we process this data due to the legitimate interest in communicating with the client, as described in this paragraph.
    • Improving services. We use the data to continually improve our services and systems, including the addition of new features, and to make informed decisions using comprehensive analytics and business intelligence, all based on our legitimate interest in freedom of business and the need to improve services for success. in competition. To ensure adequate protection of your rights and interests, we use personal information that is as anonymous as possible for improvement purposes.
  • Protection, security and dispute resolution. We may also process data for the legitimate interest of ensuring the protection and security of our systems and our customers, detecting and preventing fraud, resolving disputes, and enforcing our agreements based on legitimate interest.
  • User testing. If you participate in the user testing program, we process your data on the basis of consent in the list of testers, we may contact you in order to participate in testing and we process data from testing. If you agree, we will record you as part of testing and evaluate this data.
  • Organizing events. We use the data based on your consent for the purpose of planning, arranging and evaluating the events we organize.
  • Marketing offers.
    • Business message
      • We send you business messages regarding similar products as you bought.
      • You can always reject these business messages via the unsubscribe link provided in each email.
      • If you unsubscribe from commercial communications, we will no longer use your electronic contacts for this purpose. We will start using them again if you register them or explicitly request them.
    • The marketing offers you see may be selected based on additional information we have obtained about you over time based on contact information, demographics, favorites and usage data from our products and websites cookies, IP address, information provided by your browser, data on clicks, displayed business messages, visited products. We do not perform fully automated processing, which would have legal effects for you.y.
    • If you are a member of the VIP club, we process data for this purpose in order to fulfill the VIP club contract. If you shop with us as a non-member, we process this data due to a legitimate interest in legitimate conventional marketing.
    • If you are not our customer, we process on the basis of your consent.
    • You have the right to object to these processes at any time free of charge. Contact details are provided at the end of this document.
  • Processing of cookies from websites operated by Wonderful
    • If you have cookies enabled in your web browser, we process records of behavior from cookies placed on websites operated by Wonderful, for the purpose of ensuring better operation of the Wonderful website and for the purposes of Internet advertising of Wonderful. See a separate chapter of this document for more information.

1.3. Transfer of personal data to third parties

Your personal data will be passed on to third parties or otherwise mediated only if it is necessary in the performance of the purchase contract, the VIP club contract, on the basis of a legitimate interest, or if you have given your prior consent.

and affiliates and processors upon performance of a purchase agreement or VIP club agreement to perform internal processes and proceduresů

b credit card companies, payment service providers for the purpose of processing payments and banks based on your order, fulfillment of the purchase contracty

c to carriers for the purpose of delivery of your ordered products or services and resolution of complaints, including withdrawal from the contracty

d to our partners, in the loyalty schemes in which you participatee

e other service providers, third parties involved in data processingt

f to third parties, such as legal or financial representatives, courts for the purpose of processing tax documents, debt collection or other reasons arising from the fulfillment of our legal obligationsí

g public authorities such as the policeie)

h to third parties conducting customer surveysy

If third parties use the data in their legitimate interest, the controller is not responsible for such processing. These processing is governed by the principles of processing personal data of the respective companies and persons.

2. Customer account and purchase without registration

and As part of concluding a VIP club contract, we set up a customer account for you, which is secured with a password. Within the customer account, you get direct access to your data, including their editing, and you can view both your data on completed and unfinished orders and edit the sending of the newsletter. You can also manage your personal data and newsletter via your customer account..

b A part of the customer account is also a VIP club, in which we offer you a number of benefits. More information can be found in the relevant terms and conditions..

c If you do not wish to open a customer account to make a purchase, you can also purchase in our E-shop without registration, ie as a non-member..

d You have the right to terminate the VIP Club contract in accordance with the relevant terms and conditions..

3. Security of personal data and retention period

3.1. Security of personal data

and your personal data is transmitted to us in encrypted form. We use the SSL secure socket layer encryption system. We secure our websites and other systems with the help of technical and organizational measures against the loss and destruction of your data, against access of unauthorized persons to your data, their modification or dissemination.ní.

b We require our processors to demonstrate that their systems comply with the GDPR..

c Access to your customer account is only possible after entering your personal password. In this context, we would like to warn you that it is essential that you do not disclose your access data to third parties and always close your web browser window after terminating your activity in the customer account, especially if you use your computer with other users. Wonderful does not take responsibility for the misuse of used passwords, unless Wonderful directly causes this situation..

3.2. Processing time

We process and store personal data

  • for the time strictly necessary to ensure all rights and obligations arising from the purchase contract
  • for the duration of the VIP club contract
  • 1 year from the end of the warranty period due to the resolution of potential disputes
  • for the period during which Wonderful, as the administrator, is obliged to keep in accordance with generally binding legal regulations. Accounting documents, such as invoices issued by Wonderful, are archived in accordance with the law for a period of 10 years from their issuance.
  • The consent for notification of the availability of goods remains valid until the dispatch of the availability information, but for a maximum period of 1 year or until its revocation.
  • Review 6 years
  • Communication 2 years
  • Competitions 1 year

In other cases, the processing time results from the purpose of processing or is given by legal regulations in the field of personal data protection.

4. Rights of data subjects

a If we process your personal data, you can request free information about the processing of your personal data at any time..

b If you believe that we are processing personal data in violation of the protection of your personal data and the legal conditions of personal data protection, you can ask for an explanation, request that we eliminate the situation, in particular, you can request repairs, additions, disposal personal data or the blocking of personal data..

c To exercise your rights, contact the Commissioner for Personal Data Protection at the email address info@wonderful.cz You can also contact the Office for Personal Data Protection..

d You can withdraw your consent to the processing of personal data at any time. If you revoke your consent to the processing of personal data, your personal data will be deleted or anonymised; however, this does not apply to the personal data that Wonderful needs to fulfill legal obligations, such as processing an already placed order or to protect its legitimate interests. Personal data will also be destroyed if personal data is not required for the specified purpose or if the storage of your data is inadmissible for other reasons stipulated by law.dů.

5. Website

5.1. Cookies

Our website uses so-called cookies to make our offer relevant, interesting and user-friendly. Cookies are small text files that are stored on your computer, smartphone or other device and which are used in your browser. You can find more information about cookies here. We use cookies, for example, for:

  • for the correct functionality of the basket so that you can complete your order as easily as possible
  • to remember your login details so you don't have to enter them repeatedly
  • the best possible adaptation of our website to your requirements thanks to traffic monitoring, your movement around the website and the functions used
  • Finding information about viewing ads so that we do not show you an ad for goods that you are not interested in

Some cookies may collect information that is subsequently used by third parties and which, for example, directly supports our advertising activities, so-called third-party cookies. For example, information about products purchased on our site may be displayed by an advertising agency as part of the display and customization of online advertising banners on the websites you view. However, you cannot be identified from this information.vat.

5.2. Use of cookies

The cookies used on our website can be divided into two basic types. Short-term so-called session cookies are deleted as soon as you finish visiting our website. Long-term so-called persistent cookies, they remain stored on your device for much longer or until you manually delete them, the time of leaving cookies on your device depends on the settings of the cookie itself and the settings of your browser.žeče).

Cookies can also be divided according to their functionality into:

  • analytics that help us increase the user comfort of our site by understanding how users use it
  • conversion, which allow us to analyze the performance of different sales channels
  • tracking tracking, which in combination with conversion helps to analyze the performance of various sales channelslů
  • remarketing, which we use to personalize the content of ads and their proper targeting
  • essential, which are important for the basic functionality of the site

5.3. Rejection of cookies

The setting of the use of cookies is a part of your internet browser. Most browsers automatically accept cookies by default. Cookies can be rejected using your web browser or limited to the types you select. You can find information about browsers and how to set preferences for cookies on the websitebrowsers or in other documentation of internet browsers,

An effective cookie management tool is also available at http://www.youronlinechoices.com/cz/

5.4. Links

Our website contains links to other websites that are practical and contain information. Please note that this site may be owned and operated by other companies and organizations and has different security and privacy policies. Our company has no control and is not responsible for any information, material, products or services contained or accessible through this website.

6. Contact us

If you have any questions, comments or requests regarding this Policy, please do not hesitate to contact us at the address or customer line listed in the footer of this Policy.

Commissioner for personal data protection: info@wonderful.cz

Contact: Wonderful, s.r.o. wonderful.cz,,
Elišky Krásnohorské 12,
110 00 Prague 1
Customer service: 602 322 773 or info@wonderful.cz

7. Efficiency

This Privacy Policy applies from 12.6.2020.